Netcracker and Google Fiber Honored With Prestigious TM Forum Excellence Award for Groundbreaking AI-Native Autonomous Operations

This section is Partnership Content supplied by Business Wire Article content Netcracker and its Customer Google Fiber Received the Excellence in Customer and Developer Experience Recognition for an AI-Native Digital Platform That Significantly Transformed Customer Experience, Developer Productivity and Business Performance Article content WALTHAM, Mass. — Netcracker Technology announced today that it has received the TM Forum Excellence Award for Customer & Developer Experience during DTW Ignite 2026 in Copenhagen. The award recognizes Netcracker and its customer Google Fiber (GFiber) for delivering AI-native autonomous operations that significantly enhanced customer experience, accelerated developer productivity and improved business performance through a unified operational platform. This deployment demonstrates how experience-led, AI-driven autonomy, aligned with TM Forum’s Open Digital Architecture (ODA) framework, can measurably outperform traditional BSS/OSS models while operating at full enterprise scale. Article content Article content Article content At the core of the achievement is Netcracker’s AI-native Intelligent Automation Solution, an intent-based platform for intelligent decision-making and execution, deployed on Google Cloud within an ODA-aligned environment. The platform unifies network planning, service orchestration, inventory, closed-loop assurance and AI into a single autonomous operational fabric, enabling real-time automation and continuous optimization across the service lifecycle. Article content Article content The solution allowed GFiber to deliver its symmetrical 8 Gbps Edge service with five-nines operational availability, ultra-low latency and enterprise-scale performance. It also accelerated service delivery by reducing activation times from days to hours while supporting thousands of concurrent service requests. Network planning effort was cut significantly with more informed decision-making, improving network performance and resilience. Using closed-loop assurance, GFiber also evolved from reactive troubleshooting to proactive, predictive intelligent operations delivering higher service quality and an improved customer experience. Article content “As we expand our network and services like Edge 8 Gig, we recognized the need to modernize our operational model,” said Tariq Chowdhury, Head of Architecture at GFiber. “Netcracker’s automation and TM Forum ODA expertise were critical to this transformation,…