As AI upends shopping, retailers tailor their pitches for chatbots
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Article Excerpt
As AI upends shopping, retailers tailor their pitches for chatbots
SUSAN KRASHINSKY ROBERTSON
RETAILING REPORTER
JOE CASTALDO
PUBLISHED MAY 2, 2026
UPDATED MAY 4, 2026
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More than half of Canadians have used AI for a shopping-related task, such as researching and comparing products, according to a survey released this year by marketing technology company Omnisend.
ILLUSTRATION BY THE GLOBE AND MAIL. SOURCES: ISTOCKPHOTO/GETTY IMAGES
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WTF uses a two-tier system: every article gets a heuristic bias score from keyword analysis, and priority articles (high overlap across 3+ outlets or strong heuristic signal) get full LLM analysis from B.I.A.S. and V.E.R.I.F.Y.