Complaints against CRA jump 27 percent to 3-year high, taxpayers’ ombudsperson reports
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Article Excerpt
Complaints against CRA jump 27 percent to 3-year high, taxpayers’ ombudsperson reports
ANALYSIS
2 JULY 2026
i
ARTICLE
SUMMARY
KEY STATS
Taxpayers’ Ombudsperson François Boileau reports that complaints against the Canada Revenue Agency jumped 27 percent to 3,558 in the 2025-26 fiscal year, the highest total in three years, driven by long wait times and processing delays that stretched to more than double the agency’s own service standards. The ombudsperson is urging the CRA to report its performance more regularly—but critics say no amount of operational tinkering will fix an agency tasked wit…
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Jul 2, 2026