Court rules confidentiality clause for air travel complaints violates Charter
🤖 D.R.A.F.T. Summary
Court rules confidentiality clause for air travel complaints violates Charter - BNN Bloomberg
The Canadian Transportation Agency's complaint resolution process, in place since 2023, had prevented passengers and airlines from publicly disclosing the result of complaints. Airlines argued those cases involved sensitive information, but an Ontario judge said in a ruling today that the confidentiality rule wasn't necessary.
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Winnipeg Free Press
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BNN Bloomberg
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